15 specialists,
1 orchestrator
Each agent has one job and follows it across the whole journey: knowing the guest, closing the booking, fixing the problem, earning the next stay. The orchestrator decides who speaks and, more importantly, who stays quiet. Your guest gets one conversation, not sixteen.
Over 2 million guest journeys activated
Right guest, right action, right moment.
Orchestration combines context, intent and timing so every specialist acts once, at the right time, for the right guest.Every specialist, and the agent that directs them.
Fifteen agents, each with one job, each active in the journey phases where they add the most.
The agent that runs the 15 specialists
Every signal from the AI Brain Sentio lands here first. The orchestrator weighs context, intent and timing, then decides which specialist acts, in which interface, and how. That is why agents never talk over each other and your guests never get two messages about the same thing.
- Reads the contextWho the guest is, where they are in the journey.
- Picks one agentThe specialist with the highest expected impact.
- Sets the momentFires when it lands, holds back when it does not.
Service Agent
Answers any question, any time of day. Handles 24/7 conversational support and resolves issues on first contact.
- Pre-arrival
- In-stay
Arrival Agent
Owns the golden hours around arrival. Delivers online check-in, smart-lock PIN and dynamic routing straight to the door.
- In-stay
Departure Agent
Ensures a smooth, comfortable departure. Surfaces late check-out, packing reminders and a final farewell that sets the tone for next time.
- In-stay
Fix-it Agent
Logs defects, creates the work order for the right team, and keeps the guest informed until resolution.
- In-stay
Experience Agent
Composes one-to-one experiences across the whole guest journey and proposes activities on and around the park. Turns guest intent into booked experiences.
- Booking
- Pre-arrival
- In-stay
- Post-stay
Booking Agent
Walks the guest through checkout without friction. Captures every add-on and closes the reservation cleanly.
- Booking
- Post-stay
Know-Your-Guest Agent
Predicts guest motivations, real-time intent and likely needs. Feeds every other agent the context to act personally.
- Booking
- Pre-arrival
- In-stay
- Post-stay
Upsell Agent
Surfaces the right PMS add-on at the right moment. Breakfast, late check-out, baby cot or on-park bike rental, without being pushy.
- Booking
- Pre-arrival
- In-stay
Upgrade Agent
Offers an accommodation upgrade at the right moment. Frees up entry-level units to be sold again at full price.
- Booking
- Pre-arrival
Moment Agent
Acts on in-stay micro-moments using context like weather and time of day. Example: rain incoming, so it nudges guests toward a cosy indoor coffee.
- Pre-arrival
- In-stay
Food & Beverage Agent
Handles restaurant reservations and in-app ordering. Suggests the right venue or dish based on time, party size and preferences.
- In-stay
Safety & Emergency Agent
Activates during weather alerts, incidents and crisis protocols. Communicates fast, clearly, and to the right guests.
- In-stay
Eco-Incentive Agent
Nudges sustainable choices in a positive way. Skip mid-stay cleaning, lower the thermostat, reuse the towels.
- In-stay
CSAT & NPS Agent
Triggers CSAT and NPS surveys at the right moment. Runs sentiment analysis and hands signals straight to the right agent.
- In-stay
- Post-stay
Retention Agent
Drives repeat bookings from happy guests. Same park, or a sister park within the group.
- Post-stay
One brain. Many agents.
Any interface.
GleeGuide's AI Brain Sentio connects agents and guest interfaces across the full journey, so every moment feels orchestrated, not stitched together.
Trusted to power millions of guest interactions
What activation actually does
Measured at real GleeGuide suite implementations84%
of guests actively used the suite during their stay
+260%
more guests clicking through to book an activity
+40%
more restaurant reservations on park
+70%
more bowling lanes booked, and F&B delivery up 15%
Results from GleeGuide parks running the full activation suite, over 3 months. Results vary by park, configuration and season.
Stop selling nights.
Start selling experiences.
You don't have to manage fifteen specialists yourself: the orchestrator does that. Discover which agents could do the most for your guests.Discover your park's potential. No commitment.